As hosted applications, your agency is not required to spend any money on servers or other infrastructure to host our applications. We do all of that for you.
Your office will need, at least, a broadband internet connection to access our applications.
We test and verify our applications in Internet Explorer and Firefox.
Your staff will need software to read and edit Word, Excel, rich text format and PDF documents, if you choose to download reports in those formats.
We will ask you to choose one of your staff to serve as your system administrator. That person will spend a few days at our office where they will receive intensive training on the application and your configuration.
Our applications use an account activation process that requires the user to create a complex and secure password.
User passwords are encrypted in our databases, prohibiting even our developers and engineers from accessing a user’s chosen phrase.
To recover a forgotten password, a user must go through a password reset process or request a reset from their system administrator.
All account activation and password reset email notifications are sent to the email address assigned to that user on the system. We keep a history of these emails.
Be sure to ask us about application specific account settings and security features as details vary between our different applications.
All traffic between the user’s computer and our infrastructure is encrypted and secured.
We restrict access to your data to essential personnel only. Management functions are restricted by IP.
We use an industry leader in offsite backups. Your data is encrypted by the server and then sent over a military grade encrypted connection to storage servers located in the United States and certified data centers.
Our production servers are hosted in a secure data center in Dayton, OH. This data center maintains multiple federal contracts and adheres to all industry standards.
We hold monthly trainings with staff covering a range of topics from technical procedures, support processes, accessing privileged information and confidentiality.
Microsoft technologies are used to host and make our applications work. We do not use open source platforms due to our commitment to the security and reliability of our infrastructure.
Microsoft SQL houses your data and configurations. Read-only access to your data can be arranged for an additional fee.
We maintain a hybrid environment of physical and virtual production boxes. We are transitioning to an all virtual environment to remain as efficient and adaptable as possible.
Our production servers are hosted in a secure data center in Dayton, OH. This data center maintains multiple federal contracts and adheres to all industry standards.
